220-1202 VALID TEST MATERIALS | 220-1202 EXAM BRAIN DUMPS

220-1202 Valid Test Materials | 220-1202 Exam Brain Dumps

220-1202 Valid Test Materials | 220-1202 Exam Brain Dumps

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q105-Q110):

NEW QUESTION # 105
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

  • A. Escalate the issue to a senior team member and provide next steps to the customer.
  • B. Dismiss the customer and reschedule another troubleshooting session at a later date.
  • C. Maintain a positive attitude and continue to ask questions regarding the scope of the issue.
  • D. Interrupt the customer and express that troubleshooting support tickets can take time.

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.
B: Dismissing the customer is unprofessional and violates proper customer service protocols.
C: Interrupting the customer and providing excuses escalates the tension and is inappropriate.
D: Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Customer service best practices - escalation and communication


NEW QUESTION # 106
Various alerts on a user's Windows 11 laptop are continually interrupting videoconference calls. Which of the following should a support technician recommend to best solve the issue?

  • A. Disable all notifications in different applications in the order they appear
  • B. Set Windows Notifications settings to Do Not Disturb
  • C. Configure the Sounds option in Control Panel to be set to No Sounds
  • D. Use multiple sound output devices for the various source applications

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
TheDo Not Disturbsetting in Windows Notification settings allows users to suppress all notification banners and sounds during presentations or video calls.
FromTravis Everett - All-in-One Exam Guide:
"Use Windows 'Do Not Disturb' to prevent notifications from interrupting full-screen apps like video conferencing."


NEW QUESTION # 107
A Microsoft OS laptop user requests an alternative log-in authentication method because they have forgotten their password multiple times. Which of the following should a technician enable to satisfy this request?

  • A. User Account Control
  • B. Single sign-on
  • C. BitLocker
  • D. Windows Hello

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Windows Helloprovides alternative sign-in options including facial recognition, fingerprint scans, and PINs, reducing dependence on passwords.
FromAll-in-One Exam Guide:
"Windows Hello offers a range of biometric and PIN-based login methods designed to simplify access while enhancing security."
"It can be used in place of a password, ideal for users who frequently forget credentials."


NEW QUESTION # 108
You are configuring a home network for a customer. The customer has requested the ability to access a Windows PC remotely, and needs all chat and optional functions to work in their game console.
INSTRUCTIONS
Use the drop-down menus to complete the network configuration for the customer. Each option may only be used once, and not all options will be used.
Then, click the + sign to place each device in its appropriate location.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Wireless AP LAN

Firewall Screened Subnet

Answer:

Explanation:
See explanation below.
Explanation:
The completed configuration:
1. Wireless AP (LAN side)
1. LAN IP: 192.168.10.1
2. Encryption: WPA2 PSK
2. Router (port-forward rule)
1. Allow TCP Any 3389
This forwards inbound RDP traffic (TCP/3389) from the Internet to the Windows PC, enabling Remote Desktop access.
3. Firewall (screened subnet side)
1. LAN IP: 10.100.0.1
4. Device placement
1. PC: place behind the router (where the port-forward rule points).
2. Game console: place on the Wireless AP (so it can use chat and extra services over WPA2 PSK).
3. Firewall: place in front of the screened subnet (with its 10.100.0.1 IP facing that subnet).
The Windows PC is placed in the screened subnet (behind the firewall) for enhanced security. Remote access to this PC requires port forwarding of TCP port 3389 (RDP), which is correctly configured through the router.
The Game Console is placed on the Wireless AP LAN, using WPA2 PSK for a secure wireless connection.
Game consoles typically use peer-to-peer chat and online services that require open access without firewall restrictions, which is why the console is not placed behind the firewall.
CompTIA A+ 220-1102 Reference Points:
Objective 3.4: Given a scenario, implement best practices associated with data and device security.
Objective 2.4: Given a scenario, use appropriate tools to support and configure network settings.
Study Guide Reference: CompTIA A+ Core 2 guides recommend using screened subnets (a type of DMZ) for systems needing controlled external access, such as remote desktops, while placing gaming and media devices on less restricted networks for full functionality.


NEW QUESTION # 109
A technician thinks that an application a user downloaded from the internet may not be the legitimate one, even though the name is the same. The technician needs to confirm whether the application is legitimate.
Which of the following should the technician do?

  • A. Run the application in safe mode.
  • B. Verify the file name is correct.
  • C. Compare the hash value from the vendor.
  • D. Run Task Manager and compare the process ID.

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
To ensure the authenticity of a downloaded application, the most reliable method is to verify the file's hash (e.
g., SHA256, MD5) against the value provided by the legitimate vendor. If the hash values match, the file has not been altered or tampered with. This verification confirms the integrity and authenticity of the executable.
B: Process IDs are dynamic and not unique to specific software.
C: Running in safe mode doesn't validate legitimacy-it only runs the app in a minimal environment.
D: File names can be spoofed; matching the name does not prove authenticity.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast authentication and software integrity verification methods.
Study Guide Section: Hash verification for software authenticity and digital integrity


NEW QUESTION # 110
......

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